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Locked

‎10-30-2016 04:46 PM

HP Recommended
Operating System: Microsoft Windows 8 (64-bit)

Windows 8 64-bit won't activate on this laptop. The DVD was from a Pro Book I remember correctly. The message says "This product key doesn't work."

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2016 03:54 PM

HP Recommended
@hpuser61 wrote:
The DVD I used was Windows 8 Pro.

Hi,

 

This will never work. You have to buy upgrade to Windows 8 Pro from Microsoft.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎10-30-2016 05:57 PM

HP Recommended

Hi,

 

Your machine has Windows 8 pre-installed (Home I believe).

 

     http://support.hp.com/us-en/document/c03499327

 

What is the version of Windows 8 on the DVD ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-31-2016 03:52 PM

HP Recommended
The DVD I used was Windows 8 Pro.
Was this reply helpful? Yes No

‎10-31-2016 03:54 PM

HP Recommended
@hpuser61 wrote:
The DVD I used was Windows 8 Pro.

Hi,

 

This will never work. You have to buy upgrade to Windows 8 Pro from Microsoft.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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