HP Pavilion x360 13-u062na missing drivers

[Velogrod]

Hi

product 204D2EA,HP Pavilion x360 13-u062na, Win10 64-bit, serial [Personal Information Removed]

Lost all recovery files and drivers that might have come with laptop. Driver download page has many drivers to choose from but cannot shoot blindly I guess.

Need support with identifying driver download link for items marked in blue blow and also, a tip, how to find what unknown device might be.

Update driver is not working and this is the same for all listed devices.

thanks in advance

[Paul_Tikkanen]

Hi:

For the PCI Simple Comms Controller you need this driver:

Intel Management Engine Interface (MEI) Driver

11.7.0.1057

https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87981.exe

For the PCI device, you need this driver:

Realtek Card Reader Driver

10.0.14393.21292

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77628.exe

There are too many different devices that Windows names as Unknown devices, so I need some additional information from you.

Please post the hardware ID's for the Unknown devices that need drivers.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[Velogrod]

thanks Paul

first two installed. For missing devices ids are:

1. PCI\VEN_8086&DEV_9D35&SUBSYS_81A7103C&REV_21
2. ACPI\VEN_INT&DEV_3400
3. ACPI\VEN_INT&DEV_3403
4. ACPI\VEN_INT&DEV_33D6

[Paul_Tikkanen · Accepted solution]

You're very welcome.

For the PCI\VEN_8086&DEV_9D35 device, you need this driver:

Intel Integrated Sensor Solution Driver

3.0.41.3260

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77632.exe 

For the ACPI\VEN_INT&DEV_3400 device, you need this driver:

Intel Serial IO Driver 

30.63.1603.5

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77631.exe 

For the ACPI\VEN_INT&DEV_3403 device, you need this driver:

Intel Dynamic Platform and Thermal Framework Driver 

8.1.10608.329

https://ftp.hp.com/pub/softpaq/sp77001-77500/sp77339.exe 

For the ACPI\VEN_INT&DEV_33D6, you need this driver:

Intel Virtual Buttons Driver

1.1.0.21

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75086.exe 

[Velogrod]

Paul, this was super fast, all working and unknown devices no more, much appreciate your fantastic and swift support.

[Paul_Tikkanen]

Anytime. 

Glad to have been of assistance. 

Cheers,

Paul