HP Splitx2 - Recovery Issues

[JeffK88]

I have the USB Recovery Media.  I do a restore factory image, and it goes through all the motions, including loading windows and finalizing settings, and eventually reboots, and runs through the recovery all over again.   It never seems to complete.

Please help!

[Jeet_singh]

Hi @JeffK88,

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I understand you are having issues with System recovery looping on your HP Splitx2. Don't worry we'll work together to find a solution for you,

I did a bit of research and found that once you see a message Recovery preparation is completed. Before you click on Continue, I would recommend you disconnect the USB media and then click on Continue

If the USB media is not disconnected, it will continue with the process and then finally it will try to boot from the USB again. which will initiate the recovery process from the beginning?

I hope this answers your question. Let me know if you need any further assistance. I'll be more than happy to assist you.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[JeffK88]

I did that once, and it eventually says it fails, and gives me an option to save log, retry or cancel.

[Jeet_singh]

Hi @JeffK88,

Thanks for replying.

As I understand you are getting an error while performing a recovery using the USB recovery media shipped from HP. Let me go ahead and assist you from here.

Let's try to perform an extensive test on the hard drive from F2. 

Depending on the test results, I would recommend you contact our HP phone support for further assistance.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards, 

[JeffK88]

I also have a file that the save log created 

HP_SSRD_LOG.zip

I can upload

[JeffK88]

Hard drive test failed with:

Failure Id:  PG8HXD-6SE8AV-QFPJWK-61X903

Product Id: E8C34UA#ABA

[JeffK88]

Tried your instructions, and did not see the "Still need help" option.

Though i did get a phone # and case #.

Will wait to see if you have any suggestions here.

[Jeet_singh · Accepted solution]

Hi @JeffK88,

Thanks for replying.

I see from the previous post that you tried to run the test on the hard drive which failed with a failure ID, upon decoding the failure ID it clearly indicates that the issue is with the hard drive error code 307. I would personally suggest send in the computer for a repair, where all the components would be tested and which ever part is failing it would be replaced.

Let me know if you need any further assistance, I'll be more than happy to assist you.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[JeffK88]

It's not in warranty, any idea what the base cost is?  The tablet itself isn't worth a lot anymore, but I dont just want to throw it away.

Is the drive itself easily replaceable?

[Jeet_singh]

Hi @JeffK88,

Thanks for replying. 

I understand the product is Out of warranty and you want to know the price of the hard drive. unfortunately, I don't have that information available. However, I can help you with the part number which should intern help you to find that part.

I would personally suggest you could either contact our HP phone support for replacing the hard drive or you can visit our HP Part store if you are comfortable in replacing it.

Please go through the Maintenance and Service Guide - Click here

Link to contact HP - Click here

Link to visit our HP Part Store - Click here

I hope this helps. Let me know if you require any further assistance.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,