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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-13-2017 09:38 AM

HP Recommended
Product: 13-c002dx
Operating System: Microsoft Windows 8.1 (64-bit)

I am trying to reset my computer to give it away, there is no longer a warranty on the product. I have tried different way to resetting my computer but nothing seems to work, I keep getting the same error message "There was a problem resetting your PC. No changes were made. Check for solutions to this problem"

 

Any ideas on how to hard reset this computer and clear all data. 

 

Thank you

1 REPLY 1

‎01-13-2017 10:10 AM

HP Recommended
Hi,


In that case, you have to either order recovery media from HP or third party online seller.
http://support.hp.com/in-en/document/bph07143

http://computersurgeons.com
http://www.restoredisks.com

And then boot from recovery USB to factory reset OS:
http://support.hp.com/in-en/document/c03489643


Or you can do a clean install of Windows 8.1 64 bit using Microsoft windows media creation tool by creating UEFI bootable USB.

https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

Windows 8.1 will get automatically activated after installation, while connected to internet.

Drivers here: http://support.hp.com/us-en/drivers/selfservice/HP-Stream-13-Notebook-PC/7372147/model/7539085


Regards

Visruth
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