• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-03-2017 12:00 AM

HP Recommended

I have the HP System Recovery USB drive and am attempting to run it on my laptop.  I followed the directions and made it through the following:

-Turn off computer

-Put in USB

-Restart computer and press ESC repeatedly

-Press F9 to select the boot option

 

Then when I get to the next window I'm supposed to use the down arrow to select the UEFI DVD/USB source, but that's not an option.  I only have the option for CD/DVD.  And when I select the CD/DVD option, nothing happens.  The Files on the USB are accessible, I can view them.  But I don't know how to run the recovery process.  The directions say I'm supposed to have a pop up window that guides me through the steps.

3 REPLIES 3

‎04-03-2017 02:57 AM

HP Recommended

Is the HP System Recovery USB drive you are referring to, created by HP at the factory or is it one you created with the HP Recovery media creator?


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-03-2017 09:03 AM - edited ‎04-03-2017 09:08 AM

HP Recommended

It is a factory manufactured USB.  It came with instructions that tell me to select the CD/DVD option, and a page of FAQs that tells me to select the UEFI DVD/USB option.  But this UEFI DVD/USB option is not given by my computer when I run through the boot menu.

Was this reply helpful? Yes No

‎04-03-2017 09:31 AM

HP Recommended

Are you plugging it into a USB 2.0 port or a usb 3.0 port?

 

Use the USB 2.0 option for recovery media.

 

Have you already saved any data you do not want to lose?

 

From a powered off system

 

Plug the recovery flash drive into a USB 2.0 port

 

Press the power button

 

Now start tapping the F9 key for boot options.

 

You should see the USB flash drive as an option.

 

Choose the number for the drive that the USB flash drive is related to.

 

The drive should boot and invoke the HP Recovery manager.

 

Choose your desired recovery type and then commit to the recovery.

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.