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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-11-2017 10:15 AM

HP Recommended
Product: HP stream 11
Operating System: Microsoft Windows 10 (64-bit)

Dear Community,

 

when I try to hardreset my computer it says that it needs to be repaired. How can I fix this problem? I have an HP stream 11 from 2015.

1 REPLY 1

‎02-11-2017 12:29 PM

HP Recommended

@Younes02

 

Hello;

Allow me to welcome you to the HP forums!


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.



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