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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-15-2017 12:35 PM

HP Recommended
Product: 15AC121DX
Operating System: Microsoft Windows 10 (64-bit)

My son has the above laptop, a HP 15-AC121 DX.  The original hard disk failed so I had to replace it.  We have no start up disks.  How can I get the needed software to wake this laptop up?  I have access to the internet with my laptop.

Thanks,

 

JJFinSRQ

1 REPLY 1

‎04-15-2017 12:43 PM

HP Recommended
Hi,


Contact HP to order HP Recovery USB for your model: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

They would charge you ~$60 for it.

3rd party online sellers also have it in their stock, reliable one: $27
http://computersurgeons.com/p-28101-windows-10-home-1b-recovery-kit-856408-002-for-hp-notebook-model...

Specs: https://support.hp.com/in-en/document/c04753170

Without spending a penny, you can alternatively clean install Windows 10 Home 64 bit using Microsoft windows media creation tool by creating UEFI bootable installation USB: https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Additional drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-15-ac100-notebook-pc-series-touch/8502685/model/...

Windows will be automatically activated after installation while connected to internet


Regards

Visruth
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