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‎11-13-2022 06:52 AM - last edited on ‎11-14-2022 08:35 AM by Moderator

HP Recommended
Product: HP Laptop

Serial Number: [Personal Information Removed]

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1 REPLY 1

‎11-13-2022 07:21 AM

HP Recommended

Hi:

 

Your notebook is supported by the HP cloud recovery tool which you can use on another PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will also need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

After you install the tool on the PC, you will need to enter your PC's product number in the tool's window.

 

Your PC's product number is:  3PL52UA#ABA

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