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‎06-06-2021 02:50 AM

HP Recommended
Product: HP 15

My lap top is problem  hard disk 1 (3F1) 

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1 REPLY 1

‎06-06-2021 07:59 AM

HP Recommended

Since the designation is hard disk 1 3F1.  It would tend to indicate there is more than one drive.

A better version of the model number is needed to give good info.  It would be helpful to run the F2 and report with the complete model number and the drive test results. 

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.  A picture or screen shot would be most helpful, also.


I'm not an HP employee.
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