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‎03-04-2017 06:23 PM

HP Recommended
Product: HP 15
First msg, cannot authenticate boot. Took advice from forum, unplugged, took out battery, held down power button for 15 sec. Restarted tapped f2, and looked like all was good. Started system checks. Memory test good, smart check passed, short dst, failed. Does that mean my hard drive's bad?
2 REPLIES 2

‎03-04-2017 08:23 PM

HP Recommended

Hi,

Did you get 24 character code ? Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

BH
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‎03-05-2017 09:00 AM

HP Recommended
Yes, I did get a code. I figured as much, but was hoping it may be some easy fix. I didn't extend the warranty. Boo. Thanks for ur help!!
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