• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-05-2017 02:35 AM

HP Recommended
Product: HP 2000-369WM Notebook PC
Operating System: Microsoft Windows 7 (32-bit)

So my neice called me a few days ago and asked if I could stop over and chek her computer out.   When trying to start the pc she was getting a no bootable device found.  After doing the usual troubleshooting and a few unusual ones, I concluded the drive is dead.  The PC is past warrenty so I ahve ordered a new hard drive for her but there is still one small problem.  She has no backup disks.  She doesn't think it came with any disks and with a dead drive, the recovery partition is out of reach. Does HP have any options to help her out in a situation like this such as downloading or ordering the original set up files? 

 

Another thing she is concerned about is her personal files.  Pictures, saved games, other documents.  Does anyone have any crazy tricks for recovering files from a dead disk?  I pulled it from the PC and installed it in an external enclosure and tried a couple different pc's with Windows and 1 with Linux and nothing. 

 

 

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2017 02:54 AM

HP Recommended

From the specifications for her notebook:

HP Recovery Manager: Recover, restore, and create recovery media for, your PC.; HP Launch Box: Group key apps in the taskbar for fast launch and customize your own.

 

It was delivered from the factory with the ability to create recovery media. Unfortunately, she did not create any or forgot to do it.

 

HP does not provide downloadable recovery media. If the hard disk crashed, recovery solutions are usually quite specialized and expensive. The cost of professional recovery would exceed the value of her notebook from even when it was a new product in the box.

 

Normally, I would suggest using Computersurgeons.com. Unfortunately, they do not sell recovery media for her notebook.

 

Because the notebook is past the three-year release to market point, HP no longer sells or stocks recovery media for her notebook.

 

If the twenty-five character license key for the operating system is still visible on the Microsoft certificate of authenticity, you may be able to use a downloadable ISO from Microsoft to reinstall Windows 7. Use the following Microsoft link.

Use the following Microsoft link.

https://www.microsoft.com/en-us/software-download/windows7

 

Recovering files from a crashed disk:

Take a read of the following article. There is no success guarantee. That is why I have a NAS on my home network for the three of us.

http://www.popularmechanics.com/technology/gadgets/how-to/a3086/hard-drive-recovery/


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎02-05-2017 02:54 AM

HP Recommended

From the specifications for her notebook:

HP Recovery Manager: Recover, restore, and create recovery media for, your PC.; HP Launch Box: Group key apps in the taskbar for fast launch and customize your own.

 

It was delivered from the factory with the ability to create recovery media. Unfortunately, she did not create any or forgot to do it.

 

HP does not provide downloadable recovery media. If the hard disk crashed, recovery solutions are usually quite specialized and expensive. The cost of professional recovery would exceed the value of her notebook from even when it was a new product in the box.

 

Normally, I would suggest using Computersurgeons.com. Unfortunately, they do not sell recovery media for her notebook.

 

Because the notebook is past the three-year release to market point, HP no longer sells or stocks recovery media for her notebook.

 

If the twenty-five character license key for the operating system is still visible on the Microsoft certificate of authenticity, you may be able to use a downloadable ISO from Microsoft to reinstall Windows 7. Use the following Microsoft link.

Use the following Microsoft link.

https://www.microsoft.com/en-us/software-download/windows7

 

Recovering files from a crashed disk:

Take a read of the following article. There is no success guarantee. That is why I have a NAS on my home network for the three of us.

http://www.popularmechanics.com/technology/gadgets/how-to/a3086/hard-drive-recovery/


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-05-2017 09:16 PM

HP Recommended

Computer Surgeons does indeed have Recovery Media available for the HP 2000-369WM /
QE339UA#ABA. Please see Windows 7 64B Recovery Kit 667564-001 For HP Notebook PC Model Number 2000-369WM to order this media from Computer Surgeons.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
Was this reply helpful? Yes No

‎02-05-2017 11:51 PM

HP Recommended

Thanks for the reply.  I have the Windows 7 ISO downloading now and her new drive should be in Tuesday morning so she will be up and running again soon.  Hopefully she learned her lesson and knows why backups are a good idea. 

Was this reply helpful? Yes No

‎02-06-2017 04:09 AM

HP Recommended

@lasvegaswireman

 

I have no idea why it was when I checked yesterday, that Computersurgeons.com search reported 0 results.

 

@SmokieT

 

The link that @lasvegaswireman posted is really a great idea for $27.00. It doesn't get any cheaper. All of the required drivers for the notebook are also included.

http://www.computersurgeons.com/p-22037-windows-7-64b-recovery-kit-667564-001-for-hp-notebook-pc-mod...


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-06-2017 08:57 AM

HP Recommended

@erico,

 

I initially tried the search with "HP 2000-369wm" and "HP2000-369wm" but came up with nothing... Then tried it with just "2000-369wm" and it came up with the result. I guess the way the search parses the data is at fault.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
Was this reply helpful? Yes No

‎02-07-2017 01:30 AM

HP Recommended

@lasvegaswireman

 

Yes. Pretty weird.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.