Hard reset or what do i need please help idc about the files on it

[Rigooh]

Okay so i updated to windows 10 and my tablet froze i did volume down and power but my screen doesnt let me click on f11 and when i try and do a regular start up it just stays on the hp logo someone please help me its basically just a brick right now i unplugged the batter as well idk how to get to the hard drive plug

[The_Fossette]

Hi @Rigooh

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to boot after installing Windows 10.

I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2mfpAAI

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Rigooh]

Thanks for the help by the looks of it im going to have to go with the HP USB recovery option is there anyway i can obtain one for low lost or free i bought the tablet off craigslist and i dont want to spend that much money on it:/ please help

[The_Fossette · Accepted solution]

Hi @Rigooh

Thank you for posting back.

I recommend you to contact phone support and they will assist you ordering the recovery media for your computer.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

Hope that answers your question and you have a great day!

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

Take care.

Cheers!