09-23-2012 04:59 PM
I have a HP Pavilion Entertainment PC Notebook. When I had first purchased it, it ran on Windows Vista and I upgraded it to Windows 7. I want to restore it to factory settings but I am having difficulty. I tapped Escape and then pressed F11 and have this several times and it did nothing after each option I selected. I have also tapped Escape and then pressed F9 and tried all the selections from there and that has failed too. I do not have any of the original CDs except the Windows 7 upgrade installation and I have tried that to unistall Windows 7 but it won't do that either. I have basically tried everything, ran out of ideas, and I need help.
09-23-2012 05:59 PM - last edited on 04-19-2016 11:28 AM by OscarFuentes
You will have to order a set of recovery disks for your PC by reading the info at the link below.
If you can read all 25 characters of the vista product key on the bottom of your notebook, you can make your own vista installation dvd.
Here' s how:
If you're up to a slight but rewarding challenge you can make your own if you can read your 25 character Vista product key on the PC.
Just download the 3 files you need at the link below, and read all of the instructions to create a bootable DVD installation disk using imageburn.
Disregard the part of the text under the first screen shot about "extract the files to the Vista folder."
The files were already extracted to that folder when you ran the X14.exe file by reading the text on top of the first screen shot.
The other thing I noticed is on the 4th screen shot, where it shows Developer ID Microsoft Corporation. I had to type Microsoft Corporation in myself, and then the other codes automatically populated.
When I went to compile the ISO file, ImageBurn gave a message that about a WIM file and ISO, and if I wanted to burn it in a different format.
I selected No, make the ISO file.
It was not that hard to do. I burned both the 64 bit disk and the 32 bit disk in case I ever need them.
I tested both of them an my hp dc7100 CMT desktop PC, they worked perfectly.
When you enter the product key, it knows what version of Vista you have.
After you successfully install Vista, you can then install the drivers from your PC's support and driver page.
02-07-2014 05:43 PM
As the pc is booting, press function key F11 only repeatedly before the Windows loading message appears.
1) turn on pc
2) press repeatedly key F11
(do not press Esc or Fn keys)
3) follow prompts on the screen to do an original factory installation.
08-20-2015 09:51 AM
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12-08-2015 12:10 PM
I have the same problem. I have tried to reset my computer to factory settings but when I go into the prompts it tells me that no point has been created to reset from. It's like it hasn't been saving all of the restore points when I do sporadic updates on my computer. I cannot read the 25-digit product code on the bottom of the laptop either. Any other suggestions on how to reset my HP Pavilion Entertainment PC to factory settings?
08-22-2016 10:51 AM
I have closed this thread to help keep the comments timely. If you have more to add, please start a new thread. Click here if you want to learn more about how to start a new conversation/thread.
Please post in a new thread for better exposure. It may also be helpful if you posted a few more details about your computer/printer and your issues.
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
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