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1 REPLY 1
04-13-2017 11:46 AM
Hi,
If you need it back at this present situation, you have to order recovery USB from HP support in your region & then perform factory reset with support provided recovery media.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Alternatively you can try clean install of Windows 7, if you can clearly read all 25 characters of product activation key from COA sticker pasted on laptop
Regards
Visruth
If you need it back at this present situation, you have to order recovery USB from HP support in your region & then perform factory reset with support provided recovery media.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Alternatively you can try clean install of Windows 7, if you can clearly read all 25 characters of product activation key from COA sticker pasted on laptop
Regards
Visruth

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