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‎08-10-2016 03:16 PM

HP Recommended
Product: G6T85UA
Operating System: Microsoft Windows 10 (64-bit)

I recognized that my laptop is plugged in but not charging since Sunday. And the battery is down from 44% to 22% since Sunday. I puchased the Hp envy x360 touchscreen laptop two years ago, and I had no problem with it untill three days ago. What should I do now?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2016 04:19 PM

HP Recommended
@vkyuen wrote:

I recognized that my laptop is plugged in but not charging since Sunday. And the battery is down from 44% to 22% since Sunday. I puchased the Hp envy x360 touchscreen laptop two years ago, and I had no problem with it untill three days ago. What should I do now?

Hi,
Follow the steps carefully:

 

Go to Device Manager and look for Battery

Double click or expand the Battery

Right click on Microsoft ACPI-compliant control method battery and uninstall it

Turn the computer off completely by pressing and holding the power button down for 5 seconds

Unplug the charge and check if you could unplug the battery as well

Press and hold the power button for 15 seconds

Plug in the battery

Plug in the charger

Turn the computer back on and check if the charging change status

 

If not then download the latest Bios update from HP's website http://support.hp.com/ and search using the product number then go to Software and Drivers and look for BIOS.

 

Cheers!

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎08-10-2016 04:19 PM

HP Recommended
@vkyuen wrote:

I recognized that my laptop is plugged in but not charging since Sunday. And the battery is down from 44% to 22% since Sunday. I puchased the Hp envy x360 touchscreen laptop two years ago, and I had no problem with it untill three days ago. What should I do now?

Hi,
Follow the steps carefully:

 

Go to Device Manager and look for Battery

Double click or expand the Battery

Right click on Microsoft ACPI-compliant control method battery and uninstall it

Turn the computer off completely by pressing and holding the power button down for 5 seconds

Unplug the charge and check if you could unplug the battery as well

Press and hold the power button for 15 seconds

Plug in the battery

Plug in the charger

Turn the computer back on and check if the charging change status

 

If not then download the latest Bios update from HP's website http://support.hp.com/ and search using the product number then go to Software and Drivers and look for BIOS.

 

Cheers!

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎08-10-2016 04:43 PM

HP Recommended
Thank you so much! It worked!!
Was this reply helpful? Yes No

‎08-10-2016 04:50 PM

HP Recommended

Hi,

 

Your always welcome! :OpenSmile:

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎08-23-2016 01:07 PM

HP Recommended

I had a failed battery on my Envy x360 and was advised by support I needed to purchase a replacement battery (p/n 761230-005). I was informed that hp does not have them in stock, and I would need to order it directly from another distributor. I purchased the battery and made the swap today. The laptop then powered up and the computer seemed to be functioning normally. I noticed that it did not seem to be charging. I followed the steps above, with no success. I then updated the BIOS. Now the battery icon now shows the charger recognized, but says "No battery is detected". Please advise. 

Was this reply helpful? Yes No

‎09-10-2016 04:01 AM

HP Recommended
I have a problem with the battery of my hp envy. Yesterday I did some recommend updates and since then the battery is not charging anymore.
Unfortunately I have also run out of battery so I can't even turn the computer on. Is there anything I can do?
I bought this laptop a year and a half ago and I never had this kind of problem.
Was this reply helpful? Yes No

‎09-10-2016 08:44 AM - edited ‎09-10-2016 08:44 AM

HP Recommended

Hi Ahansen73,

 

If theres no battery icon showing, Please follow the suggested steps mentioned above it will (most of the time fixed no battery icons and plugged in not charging issues). In the future, Please create a new post regarding your issue so moderators will see and might contribute something about your current issue.

 

Cheers!

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎09-10-2016 08:52 AM

HP Recommended
@Andrea23 wrote:
I have a problem with the battery of my hp envy. Yesterday I did some recommend updates and since then the battery is not charging anymore.
Unfortunately I have also run out of battery so I can't even turn the computer on. Is there anything I can do?
I bought this laptop a year and a half ago and I never had this kind of problem.

Hi Andrea,

 

How about when you plug the AC adapter? You can turn the computer back on even without a battery. Just plug the charger and your computer should power back on.

 

Youve mentioned about a recommended update? Is it a Microsoft update or an HP update?

 

I would highly suggest to update the bios version of your computer if the battery is not charging

Heres the step by step guide on how you could update the bios http://support.hp.com/us-en/document/c00042629

 

If update didnt work. Then run a diagnostic test. (Make sure that the battery is plugged in)

 

HP Notebook PCs - Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors with Omen 15 Notebook PCs

This document pertains to HP Omen 15 Notebook computers with Windows 8.
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that provides diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Opening and using UEFI Hardware Diagnostics
Complete these steps to open the UEFI menu when the computer is powered off.
  1. Turn on the computer.
  2. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.
When the UEFI menu opens, select the diagnostic test you want to run, and then follow the on-screen instructions.
 note:
If you need to stop a diagnostic test, press esc.
 
Source: http://support.hp.com/us-en/document/c04499777

 

Other stuff that might help your current concern is by calibrating the battery.

Heres how http://support.hp.com/us-en/document/c04700771

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No
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