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Locked

‎04-10-2017 12:49 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
Will not boot after reset
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2017 02:29 AM

HP Recommended


Any error messages you get while doing factory reset?

Did you try tapping f11 key as soon as you power on laptop, and continue with factory reset there?

View solution in original post

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3 REPLIES 3

‎04-10-2017 01:55 AM

HP Recommended
Hi,


Tap away F2 key as soon as you power on laptop, perform extensive hard drive and memory tests. Let me know the results.

Have you created HP Recovery USB using HP Recovery Manager after first setup of this notebook?

https://support.hp.com/in-en/document/c04797004


Regards

Visruth
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‎04-10-2017 02:20 AM

HP Recommended
Hard drive passed extensive test doing memory now. Do not have USB
Was this reply helpful? Yes No

‎04-10-2017 02:29 AM

HP Recommended


Any error messages you get while doing factory reset?

Did you try tapping f11 key as soon as you power on laptop, and continue with factory reset there?

Was this reply helpful? Yes No
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