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- Hp screen frozen on startup

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04-13-2017 11:03 AM
04-13-2017 11:37 AM
hi ,
Have you tried Booting in to the unit BIOS .
Restart the unit and on boot keep tapping f10 to get into the unit BIOS .
If it get into the unit BIOS , Try updating the unit BIOS OR try BIOS defaults .
Else , Swap the unit memory or the HDD and check do it boot into windows .
r-K
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!
I am an HP Employee
04-13-2017 03:44 PM
To get into the safe mode ,
restart the unit and keep tapping F8 to get into the safe mode .
r-K
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!
I am an HP Employee
04-13-2017 05:09 PM
New development probably a different issue now it gets to the HP startup screen (doesn't freeze) but I've left it for an hour and it eventually! Loaded I've managed to reset to out of the box factory settings reformat etc and it's still doing that any ideas why it takes an hour to load?
