I am getting the issue which you can see in the below image

[krrprasad]

[visruth]

Hi,


Please tap away F2 or ESC key as soon as you power on laptop, perform extensive hard drive and memory tests. Wait for it to finish

Let me know the results

What is the full model name, product number of your laptop?

Have you already created HP Recovery USB using HP Recovery Manager after first setup of this notebook?


Regards

Visruth

[krrprasad]

Hi, As you said i performed memory test below image is the result:

After doing the performance test also, one more time faced the issue. so can you resolve my issue and my pc model is:

HP Pavilion Gaming 15-AK008TX.

[visruth]

Extensive hard drive test?

[krrprasad]

Ya i did hard disk test also, result is successful no issues with harddisk.

[visruth]

Create a bootable Windows 10 installation USB, using Microsoft windows media creation tool.

Then do repair install using this tutorial: https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html