I can't access my windows or BIOS while the blue screen (Your PC needs to be repaired)

[Khaled_AlSawaf]

Hello,

something went wrong will recovering my pc, and make it stuck on the blue screen with a messege:

Your PC needs to be repaired

File: \WINDOWS\system32\winload.efi

Error code: 0xc0000225

However, you know that this pc comes with no CD-ROM so i used a windows installed on USB, but it wont boot from it.

I tried to login to BIOS by pressing "ESC" when the laptop starts and then pressing "F10" but it wont work, it goes to that blue screen back again.

I tried to enter System Diagnostics, but it only includes RAM and Hard Disk Check, and both are PASSED.

is there any alternative solution?

Best Regards.

[WAWood · Accepted solution]

Khaled_alSawaf

Hello;

Allow me to welcome you to the HP forums!

The problem is that your PC did not come with Win10 preinstalled, so you must have done the Win10 Upgrade.

While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!

If that is not bad enough, the Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.

To actually restore your PC to its original condition, you need something known as HP Recovery Media.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck