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‎04-28-2016 02:40 AM

HP Recommended
Product: Example: Pavilion 15-n096st

Hi. I would like to do a soft recovery to my HP lapton but I cannot find it, in the past I have done it a few times but now I cannot find it.

 

1) I write recovery to to start, then HP recovery manager appears, I click on it. But the following interface is very different. I cannot find softrecovery option there.

Would you like to help?

Thank you.

recovery.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2016 02:52 AM

HP Recommended

Hi,

 

             Click on Windows Recovery Environment----> Then the unit will restart----> Select Troubleshoot--->Then you can select Refersh your PC (which will reset the unit without deleting the data stored in it)

 

 

Check the below link for more information on how to launch it

 

http://support.hp.com/us-en/product/HP-Pavilion-15-Notebook-PC-series/5401225/model/5443031/document...

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-28-2016 02:52 AM

HP Recommended

Hi,

 

             Click on Windows Recovery Environment----> Then the unit will restart----> Select Troubleshoot--->Then you can select Refersh your PC (which will reset the unit without deleting the data stored in it)

 

 

Check the below link for more information on how to launch it

 

http://support.hp.com/us-en/product/HP-Pavilion-15-Notebook-PC-series/5401225/model/5443031/document...

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
Was this reply helpful? Yes No
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