I cant reset my computer

[Kerem_1]

Hı ı updated my computer graphic card but computer's screen became black ı must to close it and ı closed it but ı tried to open it but ıt didnt open it said winows is not working ı tried to reset my computer but it stoped in 1% please help

[WAWood · Accepted solution]

Kerem_1

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems resetting your PC and wanted to help -- but need more information.

First off, we need the detailed product number of the PC:  http://support.hp.com/us-en/document/c03754824?jumpid=reg_r1002_usen_c-001_title_r0001

Second, you said you're running Win10 but did this PC come with Win10 preinstalled or did you do the Win10 Upgrade?  And, if you did the Upgrade, what was the OS version previously (i.e., Win7 or Win8)?

We can proceed once you provide the information.

Thanks

[Kerem_1]

Pc come with wündows 10 thanks but ı solved it ı tried to restart my computer and it gave me error and ı it reinstall windows ı dont have problem anymore

[Kerem_1]

Sorry ı cant explain my self clearly ı dont know english very well