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‎07-13-2016 01:54 PM

HP Recommended
Bought a used HP 15 laptop and it won't start up says it needs and administrative password which I don't have get error code [ I. 55056878].
Ty for any help
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-13-2016 01:57 PM - edited ‎07-13-2016 02:23 PM

HP Recommended

Hello,

 

Welcome to the HP Support forum.

 

Please, restart your computer and use this response code >> 40934278   to enter the BIOS and change its settings/password.

 

Let me know if this works for you.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

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4 REPLIES 4

‎07-13-2016 01:57 PM - edited ‎07-13-2016 02:23 PM

HP Recommended

Hello,

 

Welcome to the HP Support forum.

 

Please, restart your computer and use this response code >> 40934278   to enter the BIOS and change its settings/password.

 

Let me know if this works for you.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎07-13-2016 02:41 PM

HP Recommended
Wow worked perfectly ty very much Now will it work overtime I open it
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‎07-13-2016 02:44 PM

HP Recommended

You are welcome! You can use this code to enter the BIOS and reset its settings (if you want), remove any existing passwords or setup your own new password

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎07-13-2016 02:46 PM

HP Recommended
Ty very much
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