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‎02-23-2017 10:27 PM

HP Recommended
Product: F0G92UA#ABA
Operating System: Microsoft Windows 8 (32-bit)
I need help on how to solve this problem and get my computer to work again
2 REPLIES 2

‎02-23-2017 10:51 PM

HP Recommended

Hi,

Did you get 24chars error ? Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html

 

If not, what is the error ?
    
Regards.

BH
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‎02-23-2017 10:53 PM

HP Recommended
Hi,


Hard drive has failed or is failing.

You need to replace hard drive with a new one of similar form factor.

2.5 inch SATA HDD

Use HP recovery USB to factory reset OS after replacement.

Your laptop came with Windows 8 64 bit:
http://support.hp.com/us-en/document/c03927671

If you've not salvaged data from failed drive, you could try to either boot from LiveCD or take out HDD, connect to another PC using SATA to USB adapter and then use explorer to copy the files you need.

https://help.ubuntu.com/community/LiveCD

Manual: http://h10032.www1.hp.com/ctg/Manual/c04439615

https://www.walmart.com/ip/StarTech.com-USB-3.0-to-2.5-SATA-III-Hard-Drive-Adapter-Cable-w-UASP-Stor...


Regards

Visruth
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