03-15-2017 09:27 AM
I had downloaded g6 sound drivers and updated my hp system. It started freezing and I had to do a system restore.
I restored the system to a date in 2015 and I forgot the old password.
03-15-2017 06:28 PM
Hello, @simbadiro – Hope you are well
Thanks for engaging in the HP Forums! I will certainly do my best to help you
I understand you locked out of your computer and need the Windows login password. To assist you better, I need to know the operating system on your PC. Please reply with the same.
While awaiting for your reply, these are some general steps that could help you fix the issue. Try this first: Use the HP Guided Solution: http://hp.care/2fKbuW6
Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. See the Microsoft password reset page to reset your password: http://hp.care/2dHdY5M
Use the following links to reset the password for your local account.
Windows 8, 8.1: http://hp.care/2fKf9U7
Windows 10: http://hp.care/2dOYNcy
Please let me know whether that works for you or if you need further assistance.
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I am an HP Employee
03-20-2017 03:23 PM
Thank you for posting back.
I am the The_Fossette. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.
You need to reinstall the operating system to reset the password on your computer.
Follow steps in the below steps to reinstall windows on your computer.
Let me know how it goes. Awaiting your reply!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
Good day! Take care
I am an HP Employee
Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!
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