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HP Recommended
HP 15 notebook

File:\EFI\microsoft\boot\BCD

Error code: 0xc0000034

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thank you.

 

This is exactly the media you need >> http://www.computersurgeons.com/p-27884-windows-10-home-1b-recovery-kit-855819-002-for-hp-notebook-m...

 

32 GB USB thumbdrive that contains Windows, preinstalled apps, drivers  and can help you factory reset the PC.

 

 

 

Once you receive the USB device, follow these steps:

 

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive

Power  on the PC.

As soon as you press the power-on button, begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

Choose F9 to open Boot options. Select the thumb drive as boot option.

 

Follow the on-screen instructions to install Windows 10

 

Post successful installation, please  update Windows and drivers via Windows Update/Device Manager method >> http://support.hp.com/us-en/document/c03330139

 

 

Hope this helps. Please, provide feedback and don't hesitate to post again

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

5 REPLIES 5
HP Recommended

Hi,

 

Welcome to the HP Support forum. Thank you for your post.

 

If you post your full product model and product number (PN) I might be able to point to you a specific link/place to order the recovery media.

 

Generally speaking, you can contact HP support (or local HP partner) to see if they can offer you original recovery media for this computer (a.k.a. recovery DVDs or USB).

 

Info EU/EMEA >> http://support.hp.com/bg-en/document/bph07143

Info US/CA/AMS >> http://support.hp.com/us-en/document/bph07143

Info Asia/APAC >>  http://support.hp.com/in-en/document/bph07143

 

Here is how you can contact them :

>> http://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Option 2) If there is no recovery media at HP, you can try to contact

http://www.best2serve.com/page/rcd_landing   (<EU)  or   (USA>)  http://www.computersurgeons.com/

 to see if they can offer you such recovery media

 

 

Once you get the recovery media, here are instructions how to perform the recovery:

>> https://www.youtube.com/watch?v=M6bGr3EgEI0

 

 

 Please, let me know if this works and if something is not clear

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

HP 15 notebook PC

N5y09ua#aba

HP Recommended

Thank you.

 

This is exactly the media you need >> http://www.computersurgeons.com/p-27884-windows-10-home-1b-recovery-kit-855819-002-for-hp-notebook-m...

 

32 GB USB thumbdrive that contains Windows, preinstalled apps, drivers  and can help you factory reset the PC.

 

 

 

Once you receive the USB device, follow these steps:

 

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive

Power  on the PC.

As soon as you press the power-on button, begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

Choose F9 to open Boot options. Select the thumb drive as boot option.

 

Follow the on-screen instructions to install Windows 10

 

Post successful installation, please  update Windows and drivers via Windows Update/Device Manager method >> http://support.hp.com/us-en/document/c03330139

 

 

Hope this helps. Please, provide feedback and don't hesitate to post again

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended
HP Recommended

Well, maybe you can try to  create a recovery disk with some software. That would be easier. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.