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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 08:03 AM

HP Recommended
Product: probook 5330m
Operating System: Microsoft Windows 7 (64-bit)

When I enter the product key supplied by HP the following message appears

 

Error

The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options.

So where to from here?

3 REPLIES 3

‎03-22-2017 08:06 AM

HP Recommended

It appears that the OS that you are trying to install on the PC is a non standard Windows 7 OS.

You may need to install the OS from a HP Recovery Disc.

If you did not make a recovery disc at the time of the first few days of use, then you may need to call HP tech support and Buy a new one.

 

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
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‎03-22-2017 08:08 AM

HP Recommended

Hi:

 

If you are located in the USA/Canada, call HP at this number to order a set of recovery disks for your notebook...

 

Have the serial number of the PC handy to give to the customer services rep... 1-800-334-5144

 

Alternatively...

 

This site claims to have genuine, unadulterated W7 ISO files for download...

 

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

 

Click on the link labeled Windows ISO Downloader.exe

 

You can use either the:

 

 Win 7 Home/Pro SP1 (as applicable to the product key) or the (Retail version, but the  OEM key on your PC's case will work with it)

 

 Win 7 Home/Pro SP1 (as applicable to the product key)  COEM (This version would be for what HP would have used--System Builder)

 

N is for European Union (EU) countries.

 

K is for South Korean markets.

 

Then you can use this tool to transfer the file to a 4 GB USB flash drive or a DVD.

 

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

 

Then go to your notebook's support page to install the drivers and available software for it.

 

‎03-22-2017 08:09 AM

HP Recommended
  1. Turn on your computer, insert the Windows 7 installation disc or USB flash drive, and then turn off your computer.
  2. Restart your computer.
  3. Press any key when prompted to do so, and then follow any instructions that appear.
I am an HP employee
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