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‎04-30-2017 04:07 PM

HP Recommended
Product: hp 15 notebook pc
Operating System: Microsoft Windows 10 (32-bit)

I remove battery from my hp 15 notebook pc runing window 10 (32-bit) operating system,  while windows was updating now it can power on but the system remains blank. I need your assistance guys.

1 REPLY 1

‎05-01-2017 05:28 AM

HP Recommended

Hi @Terngu29

 

Welcome to the HP Support forum. Thank you for posting.

 

I will post something generic because there are no details about the update and about your PC model. If it doesn't work, you/we will try something else eventually

 

 

Try SYSTEM RESTORE

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

 

3. Choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

 

 

Hope this helps. Let me know how it goes.

 

 

If the above does not work, please please provide details

- what updates did you install - were they related to W10 Creators upgrade build 1703 or some other updates ?

- what is your HP product model and product number PN >> https://support.hp.com/us-en/document/c00033108

- did your PC previously had another older Windows version or it came preinstalled with Win 10 ?

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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