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‎09-09-2016 11:28 AM

HP Recommended
Product: HP15R-266UR
Operating System: Microsoft Windows 8.1 (64-bit)

, I delete all the files in the laptop ON THE DISK 00000 .What can I do? The service requires discs. I was not allowed discs in the magazine. Technical Support refused. . I BOUGHT weeks ago.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2016 11:33 AM

HP Recommended

Hello again,

 

Here is the answer in the original thread >> http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/COMPLETE-REMOVAL/td-p/5756903

 

For many years there are no recovery media when users buy computers. HP like all other OEM PC vendors do not include discs. Instead, there is a recovery partition built into the HP. Additionally, there is a software built-in (from HP) which allows users to create recovery media themselves (DVDs or USB options). Finally, Windows Vista/7/8/10 have built-in options to create system image of the disc to be used in recovery.

 

Let's continue the discussion in the first/original topic/thread. Hope it answers your question. Do not hesitate to post if something is not clear.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

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1 REPLY 1

‎09-09-2016 11:33 AM

HP Recommended

Hello again,

 

Here is the answer in the original thread >> http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/COMPLETE-REMOVAL/td-p/5756903

 

For many years there are no recovery media when users buy computers. HP like all other OEM PC vendors do not include discs. Instead, there is a recovery partition built into the HP. Additionally, there is a software built-in (from HP) which allows users to create recovery media themselves (DVDs or USB options). Finally, Windows Vista/7/8/10 have built-in options to create system image of the disc to be used in recovery.

 

Let's continue the discussion in the first/original topic/thread. Hope it answers your question. Do not hesitate to post if something is not clear.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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