Issue with the Hard Drive: HP ENVY 17 (Old Model)

[alex_kim6608]

Hello, I have been using my laptop: HP Envy 17 for more than 4 years. I have recently run into a problem that has been causing very slow processor speed and buffering. As in, I am not able to do anything as soon as it launches. I do not remember dropping my laptop recently, or any physical damage, however it might have been caused during some travelling. I have went into the BIOS settings to find out what the problem was and ran into this Error code "GUSPHL-6RU8HN-MFGJXF-60UR03" which had to do something with my hard drive from my "Hard Drive Short DST Check."

Please Help

[visruth · Accepted solution]

Hi Alex,


Hard drive has failed.

You've to replace it with a new one of similar form factor.

You can salvage data from old drive by taking it out, connecting to another PC using SATA to USB adapter. Copy the files you need using Windows explorer.

After replacement, use Recovery USB/discs you've created after first setup of this notebook, to factory reset OS.


Regards

Visruth

[alex_kim6608]

So does this mean that the hard drive is no longer usable? Or can not be fixed?

Would the cause been from physical damage? Because I don't think it was dropped or anything recently and the problem suddenly arose 2 days ago. Would reformatting my PC help?

[visruth]

It means hard drive is failing or has failed and is no longer bootable.

It can be due to system file corruption, damage, heat etc

Buy new one.