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‎05-09-2017 11:45 AM

HP Recommended
Product: M2y54ea#a2n
Operating System: Microsoft Windows 10 (64-bit)
My notebook doesn't start up
3 REPLIES 3

‎05-09-2017 11:55 AM

HP Recommended

Which component is identified as having the error code? It is most likely hard drive but could also be memory.

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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‎05-10-2017 10:53 AM

HP Recommended
This message is after the test. It started working, but it shows a message that there is a problem with the hard. When i made the test it shows

‎05-10-2017 12:04 PM

HP Recommended

Sounds like the hard drive is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

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