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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 02:44 PM

HP Recommended
Product: HP ProBook 4540s
Operating System: Microsoft Windows 10 (64-bit)

Lately my laptop has been randomly freezing. The monitor is still running but the cursor won't move. The touchpad and mouse don't work even though mouse lights are still turned on. Also my keyboard lights are still on but ctrl alt del or any other keys won't work. The fans are still working and the harddisk lights are still on. Just the screen frozen and unresponsive. I wait a few minutes but it won't resolve on its own (also the system time won't change) and I have to hold down the power button to do a hard reset and its back to normal. It does this randomly, sometimes when I close a program, or sometimes when I alt tab between programs or sometimes just when I'm browsing the web. It will happen at least 2-3 times a day. I formatted it about a month ago. I use Kaspersky so I doubt its a virus. Also I clean regularly with Ccleaner. Fan temperatures show about 50 degrees, and about 70 degrees when I'm gaming, but I don't think its overheating. I ran Memtest64 and Orthos, and I had no problems with my RAM. My drivers are all up to date.

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