-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Laptop freezes coming out of sleep

Create an account on the HP Community to personalize your profile and ask a question

02-10-2017 02:58 PM
Since the Windows update in December '16, my laptop has frozen often when coming out of sleep.
Other message boards point to the problem being the MEI driver, that it needs to be rolled back to version 9.5. Currently version 11 is on the system. I have tried to roll this back but the lower version is not available on the HP website. I have tried to install the Intel version but it won't let me roll back to a lower version number.
02-10-2017 10:17 PM
Hello,
Welcome to the HP Support forum.
There are several things that can be done but it could have been easier and safer if you have done these earlier. A lot of things might have happen with the PC since December (2 months period since then).
Here is the HP official article about such issues >> http://support.hp.com/gb-en/document/c03383935#AbT1
There is a link for MEI version 9
Another thing you may try if the above does not help (only if the above suggestions in the article do not work) :
* You may attempt to roll-back (uninstall) a specific update. Here is how to do it > http://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/
* After that, you can use this to temporary prevent a driver update > https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-rei...
In Windows 10 users cannot permanently stop the updates.
* Another option you may try is called System Restore but it has been 2 months and I am not sure if this will not cause more issues than solve it because lots of things may have changed. Recommended ONLY as a last resort. More information: > http://support.hp.com/us-en/document/c03327545
Hope this helps 🙂
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
