Laptop no working properly...

[SHIVpro]

It was a month ago...When I was watching flash...And as the battery was low...I was charging it as well...Then suddenly sound got lost ...I removed my headphone ... Sound from my speakers was gone too...!!...I knew I screwd up...And I tried to recover it..But I lost my touchpad featured too...!!..At this point all problems stacked up like...(and yeah I tried formatting and reinstalling Windows..)..problem still persist...

1. No sound..(from speaker and audio jack..)
2. Touchpad behaves abnormally..(no shortcuts working yeah no zoom or scroll !!)...

Plz help...It's exam time ... I don't have enough money to go to repair shop and repair it..😑

Any help would be much appreciated..😇

[Chimney_83]

Greetings @SHIVpro,

Welcome to HP Forums and Thanks for the post. 

I understand that you are not getting any audio and having touchpad issues. Happy to help.

Kudos to you for trying to reinstall the OS and check. 

Have you run a system test on the computer?

Have you tested the speakers and touchpad in the diagnostics?

May I know product number of your computer?

Recommend you to run a component test and system test on the computer. Click here for assistance. 

If the test fails, please contact our phone support to check for the service options. 

If the test passes, please run HP Support Assistant to make sure all the drivers are updated. Click here. 

Let me know how it goes. Please do provide the product number of your computer for further assistance.

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.