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‎05-15-2016 10:19 AM

HP Recommended
Product: HP Envy Ultrabook 14k 102 TX
Operating System: Microsoft Windows 8.1 (64-bit)
The hard drive of my laptop was recently formatted completely and the operating system had to be re-installed. After this happened the laptop worked fine for a day. But, now after a day, when I am using it, it keeps refreshing/reloading. So I can't open things like This PC, etc. Please help!
1 REPLY 1

‎05-16-2016 10:22 AM

HP Recommended

Hi @Kaumudi_hp,

 

Thank you for posting at HP Forums!

 

I understand that your laptop keeps reloading and refreshing. I want to help.

 

Please follow the document below for troubleshooting:

HP PCs - The Computer Restarts Unexpectedly (Windows 10, 😎

 

Let me know how it goes.

 

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos.

 

Regards,
 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
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