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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-21-2017 07:00 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)
HP stream
1 REPLY 1

‎04-21-2017 11:19 PM

HP Recommended

Hello @ToniAnn1

 

Welcome to the HP Support forum.

 

If no update has been performed recently that leads to this "stuck in restart stage", performing hard reset/hard restart should help you solve the problem . Here is more info and a demo > https://www.youtube.com/watch?v=5NJQM8vJa9Q

 

 

Hope this helps.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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