Solved: Laptop switches off instead of going to sleep - HP Support Community

H_Master · ‎04-21-2017

After a windows update yesterday, closing the lid or manually selecting sleep causes the laptop to switch off instead. I'm not sure this is the right place for this but any help would be much appreciated!

erico · ‎04-21-2017

I suggest going into Programs and Features and removing that specifc Windows Update.

Hopefully, that will return normal expected result of closing thew lid or manually selecting sleep.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

View solution in original post

erico · ‎04-21-2017

I suggest going into Programs and Features and removing that specifc Windows Update.

Hopefully, that will return normal expected result of closing thew lid or manually selecting sleep.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

Laptop switches off instead of going to sleep

Create an account on the HP Community to personalize your profile and ask a question