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‎09-18-2016 12:54 PM

HP Recommended
Product: HP 15-f111dx
Operating System: Microsoft Windows 8.1 (64-bit)

So the other day I was cleaning off my laptop and I swiped the keyboard with a towel and I guess I pressed something I shouldn't have because it went to a blank green-ish screen (the color of my windows 8 theme) and I had to turn it off because it wouldn't do anything.

 

Now when I turn it on it has the HP loading screen and says preparing automatic recovery but then it just goes to a black screen after a minute. I can go into BIOS menu (F9) and the system settings (F10), but I can't get into the system recovery page. When I press the F11 key to do so, it says system revocery in the corner but then it just goes to the "preparing system recovery" loading screen and turns to a black screen. 

 

I ran a short system test on the diagnostics menu and it said that the hard drive short DST check failed. The error code i got was U4TV68-7J3886-MFPV6K-60T603. Any help here? I don't mind resetting my computer to factory defaults if thats possible, but I can't exactly go and buy a new laptop right now. 

 

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2016 05:35 PM - edited ‎09-18-2016 05:52 PM

HP Recommended

 

Short DST fail= the hard drive has failed/ is failing and will have to be replaced. Unfortunately HP does not make this easy in their later models. On earlier laptops it was a matter of opening the service door on bottom and replacing the drive. Now it requires almsot complete disassembly to access the drive as shown in the Maintenance & Service Guide here:

http://h10032.www1.hp.com/ctg/Manual/c04763999

 

You can purchase a hard drive for $50-60 but if you are not handy with disassembly you will have to pay someone to replace it. Local pc repair shop, Best Buy,Staples,etc.

http://www.newegg.com/Product/Product.aspx?Item=N82E16822236497

http://www.newegg.com/Product/Product.aspx?Item=N82E16822236561

 

Btw-I hope you made your Recovery Media using software on the laptop. You will need it to boot the laptop and install Windows on a new drive. If not that will be an extra $40 to purchase from HP.

http://support.hp.com/us-en/mediaorder/HP-15-f100-Notebook-PC/7280521/model/7450429/softwareitem/790...

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎09-18-2016 05:35 PM - edited ‎09-18-2016 05:52 PM

HP Recommended

 

Short DST fail= the hard drive has failed/ is failing and will have to be replaced. Unfortunately HP does not make this easy in their later models. On earlier laptops it was a matter of opening the service door on bottom and replacing the drive. Now it requires almsot complete disassembly to access the drive as shown in the Maintenance & Service Guide here:

http://h10032.www1.hp.com/ctg/Manual/c04763999

 

You can purchase a hard drive for $50-60 but if you are not handy with disassembly you will have to pay someone to replace it. Local pc repair shop, Best Buy,Staples,etc.

http://www.newegg.com/Product/Product.aspx?Item=N82E16822236497

http://www.newegg.com/Product/Product.aspx?Item=N82E16822236561

 

Btw-I hope you made your Recovery Media using software on the laptop. You will need it to boot the laptop and install Windows on a new drive. If not that will be an extra $40 to purchase from HP.

http://support.hp.com/us-en/mediaorder/HP-15-f100-Notebook-PC/7280521/model/7450429/softwareitem/790...

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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