• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-13-2017 07:32 PM - last edited on ‎02-14-2017 07:32 AM by Retired

HP Recommended
Product: HP Split 13 x2 PC, 13-f010dx
Operating System: Microsoft Windows 8.1 (64-bit)

My 2014 HP Split 13 x2 PC, 13-f010dx, Serial [Personal Information Removed] purchased from Best Buy came with Win 8.1 preinstalled. In 2016 I did a free upgrade to Win 10, but didn’t like 10 and returned to Win 8.1 via «HP Recovery Partition» feature. The system successfully reverted to Win 8.1, but has since been giving the message that my Windows 8.1 hasn’t been activated, and requests a license key. Key isn’t written on the machine or the box, I have no idea where to find it. Needless to say, I feel no obligation to pay again for the Windows license. Best Buy suggested that I contact to HP. How I get product key for Windows 8.1???

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2017 08:29 AM

HP Recommended

@Pavel57

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but HP keeps no records of individual product keys assigned to individual PCs.  So, there is no way that HP can provide you the key.

 

However, you can run this utility in Windows and it will retrieve the key embedded in the UEFI firmware of your PC for you:  https://github.com/Superfly-Inc/ShowKeyPlus/releases/download/ShowKeyPlus6125/ShowKeyPlus.zip


Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-14-2017 08:29 AM

HP Recommended

@Pavel57

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but HP keeps no records of individual product keys assigned to individual PCs.  So, there is no way that HP can provide you the key.

 

However, you can run this utility in Windows and it will retrieve the key embedded in the UEFI firmware of your PC for you:  https://github.com/Superfly-Inc/ShowKeyPlus/releases/download/ShowKeyPlus6125/ShowKeyPlus.zip


Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.