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HP Recommended
15-af152n
Microsoft Windows 10 (64-bit)

OK so, a little backstory here: I work retail and we sold a display laptop to a regular customer/friend of the store manager. We did a factory refresh on it before handing it off to them and it worked perfectly fine then. They come back in a couple days later and there's a BIOS password on it. After 3 attempts to login to it, it says

 

System Disabled

 

[  I    70021227]

 

 

Is there any simple way to fix this? We don't have any more of the laptop in stock so we can't just swap it out.

 

 

Thank you!

 

 

P.S. If any more info is needed please let me know

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@habitzero

 

Please try

 

        65989809

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

@habitzero

 

Please try

 

        65989809

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Awesome thank you so much and thank you so much for the prompt reply! Really appreciate it!

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