• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-27-2016 08:00 AM - last edited on ‎05-27-2016 08:49 AM by Retired

HP Recommended

I have an old Compaq 610 Notebook PC and the harddrive has unfortunately failed.  I can replace the harddrive, but the Windows licesnse key sticker is so worn I can no longer read the characters.  How can I recover my license Key?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-27-2016 09:04 AM

HP Recommended

Sorry, but there is no way to recover the PID key that was printed on the Microsoft COA sticker. Additional, the key that would have been recovered from the now failed hard drive isn't the same as the one on the sticker. You will need to use the HP/Compaq Recovery/Restore media to install the factory OS on the new hard drive. If you don't have this media, you may able to request it from HP Business Support.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-27-2016 09:04 AM

HP Recommended

Sorry, but there is no way to recover the PID key that was printed on the Microsoft COA sticker. Additional, the key that would have been recovered from the now failed hard drive isn't the same as the one on the sticker. You will need to use the HP/Compaq Recovery/Restore media to install the factory OS on the new hard drive. If you don't have this media, you may able to request it from HP Business Support.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
Was this reply helpful? Yes No

‎06-01-2016 05:23 AM

HP Recommended

Hi, thanks for your help - much appreciated.  AFter a lot of digging, have finally found the recovery disks - will replace the hard drive and see how I get on.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.