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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Lost my genuine copy of pre-installed windows
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03-02-2017 06:23 AM
Hello sir..
I have hp pevilion g6-1301tx powered with windows7 homebasic operating system.. Recently i have accidentally formatted my whole hdd.. In microsoft recovery option they are saying contact your product maunufaturer to recover your genuine copy.. So can u assit me to recover back my genuine windows..
Thanks in advance
Solved! Go to Solution.
03-02-2017 06:31 AM
I'm not able to find any 3rd party seller selling your HP recovery discs.
HP would not be stocking recovery media for this old model
If you desire, you can clean install Windows 7 Home Basic 64 bit following Paul Tikkanen's suggestion:
https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/m-p/5926128
Tutorial: https://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
Additional drivers from here: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-g6-1300-Notebook-PC-series/5186808/model...
Regards
Visruth
06-08-2018 09:33 AM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
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