• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

A while back I had a few issues with my computer. For example, I would close the lid and it would crash, the internet would not connect and sometimes when I turned on my computer, the keys weren't working. This issues were usually fixed if I turned it on and off as many times a necessary. A while back I reinstalled Windows 7 and I believe the back-up of everything got sent to the HP_RECOVERY ( 😧 ) file. 

 

This it how it appears: 

IMG_0941 (2).JPG

 

and the inside of the file:

IMG_0942 (2).JPG

 

If anybody has any idea of how to fix this issue, I would greatly appreciate it! 

 

1 REPLY 1
HP Recommended

Hi:

 

See if the info at the link below is of help to you...

 

https://support.hp.com/us-en/document/c03736755/

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.