MY HP NOTEBOOK 15-5001NA SHUTS DOWN AFTER 1-2 MINS

[Pauline12656]

When i load my computer after 1-2 minutes it just switches off

[Amreen]

Hello,

Try this procedure:
Unplug the PC and open it up. Clean out all the dust. Carefully remove and replace all the cables going to the motherboard one at a time. Do the same for the memory dimms and the video and sound cards if you have any. You might want to buy a can of compressed air to blow the dust out of the CPU heat sink. Plug your PC back in and give it a go.

Else contact hp

#hpexpertday

[Pauline12656]

I have had the dust cleaned from the fans and new heatsink put one the but it still the same , tried to find a number to phone hp so can send in for full overhall 😕 been trying to get contact number for last week with no luck 

[Amreen]

Could you please temme where are you from so that I can provide you the correct contact number

[Pauline12656]

uk

[Pauline12656]

Since i bought this computer I have had fan issue which they replace motherboard, then more fan issues . Now i have switch off issues all in the space of 18 months on a £1400  supposed to be super gaming machine  .. no happy at all at the moment 

[Amreen]

Sorry about it,

here  is the contact number for uk support

02076600596

[Pauline12656]

Thank you hopefully they will sort this out  😕

[Amreen · Accepted solution]

Surely they will 🙂

#hpexpertday