Missing Option in Boot Menu (blue screen error 0xc0000225)

[UltraGreen]

My Notebook runs and boots fine, but I can no longer re-install the operating system from the USB installation media (I used the same installation media before, and had no problem with it).

At the Start Menu this will always happen:

1) After pressing F11, I will always get the same blue screen error message:

"Your PC needs to be repaired. A required device isn't connected or can't be accessed. Error 0xc0000225."

2) After pressing F9, only two options appear (USB option is missing):

OS Manager

Boot From EFI File

At the blue screen error Menu:

After pressing F8 for startup setting, the blue screen persists (it just blinks once).

I did a comprehensive system test, and all componenets (including HDD) PASSED.

[DavidSMP · Accepted solution]

Hi @UltraGreen,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you have issues with the computer displaying a blue screen when you try to perform a recovery using a USB flash drive. I’ll be happy to assist you. 🙂

Absolutely  stunning stuff that you managed to perform the complete diagnostics and checked in F9 the options that show up for boot and also diagnose that the computer is working fine. It is a genuine pleasure to work with a customer of your technical expertise. We definitely value your relation with HP and it is a privilege to share this platform with you.

First off, Please try these steps.

First, perform a hard reset. Then update the  bios,chipset drivers and graphic drivers from this link: http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/6875200/model/7146395

Then visit these links for further assistance.

Link 1: http://www.smartpctricks.com/2013/09/solved-error-code-0xc000000f-windows-8-a-required-device-isnt-c...

Link 2: https://www.youtube.com/watch?v=mw_EuTYAGLI

Link 3: http://answers.microsoft.com/en-us/windows/forum/windows_8-update/i-get-your-pc-needs-to-be-repaired...

Link 4: https://www.youtube.com/watch?v=TX4FzHTiAvY

Please do not click on any ads anywhere as these are third party links and shows you how to disable secure boot. To go to the bios on your computer you need to keep tapping the F10 key as soon as you power on the machine.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[UltraGreen]

Thank you very much DavidSMP. Your solution solved my problem.

After updating  BIOS, Chipset, and Graphics, my USB installation media appeared in the F9 Boot Menu Options. As a result, I am able to re-install my operation system. Thanks again.

[DavidSMP]

Hi @UltraGreen,

I am very happy for you. I genuinely hope the computer works great and stays healthy for a long time. 🙂

Hope things work great for you. It was a genuine pleasure to work with you.:) To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help.

Thanks and have a fabulous week ahead.:)