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‎05-12-2024 08:59 AM

HP Recommended

I have. Problem booting my HP laptop.

The mouse and keyboard stops working  at Windows Setup page This is where you select language s. I m trying to reinstall the OS Win11 AMR. I'm booting using USB boot.

I have diagnosed all hardware. I have tried using external mouse and keyboard, nothing works.

I have loaded BIOS defaults settings, still nothing. 

 

The model is HP 4G LTE. Product ID 52J95EA. This laptop difficult to troubleshoot 😞 

Any assistance 🙏🏻 

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-12-2024 09:14 AM - edited ‎05-12-2024 09:18 AM

HP Recommended

Are you using the cloud restore?  It should have all the drivers that you need

 

BeemerBiker_0-1715526832481.png

Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

Click here for instructions.

 

 

If the cloud restore is not working then go into the BIOS and set every page to the default.

Be sure to save changes when exiting.

 

If it still does now work then contact HP

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

Reply
1 person found this reply helpful
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2 REPLIES 2

‎05-12-2024 09:14 AM - edited ‎05-12-2024 09:18 AM

HP Recommended

Are you using the cloud restore?  It should have all the drivers that you need

 

BeemerBiker_0-1715526832481.png

Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

Click here for instructions.

 

 

If the cloud restore is not working then go into the BIOS and set every page to the default.

Be sure to save changes when exiting.

 

If it still does now work then contact HP

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎05-13-2024 11:00 AM

HP Recommended

The Cloud recovery worked excellent 👍🏻. It took 1 - to 4 hours for recovery to complete.

 

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