My Processor is stuck at 0.77ghz?

[raanrey]

My processor is stuck at 0.77ghz 

It's already in performance mode

The laptop doesn't seem to have any problems with heat

Also I've tried removing the battery for hours 

how do I fix this??

[The_Fossette]

Hi @raanrey

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the processor is stuck at 0.77Ghz.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

• What is the exact issue you are facing with the computer?
• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2odKswy

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!