My brand new laptop won't reboot

[Saulpower]

My brand new envy x360 convertible notebook won't reboot. Spent all day in chat support and performed everything possible. System recovery. Reset. Back up. Hardware long test passed but the problem is still there. It is the 2ND time in 1 month that this happened. First time just needed to hold the start button for 10 seconds and it worked ; this time it didn't. I bought the laptop at best buy in the USA and no extended warranty so they sent me to HP . Apart from that I lived in Colombia and apparently HP even though is a global company it doesn't cover here. Warranty expires in December this year. Sending the laptop back to the USA would cost me 300 dollars back and forth. Any suggestions?

[DavidSMP]

Hi @Saulpower,

Welcome to the HP forums!

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

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If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂