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‎03-07-2017 08:58 AM - edited ‎03-07-2017 09:03 AM

HP Recommended
Product: HP Spectre 13
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have bought Spectre 13, but after I use it 2 days, I found problem with the loading time of icon and File Explorer. The icon looks like missing. Sometimes the icons will appears normal, but takes time about 30 sec up to 1 minutes or need to re-open.

First, I thought the problem is come from the SSD, buat everything running well when I use Adobe Program like Photoshop, even rendering on Premier. So, I think the problem is not come from the SSD.

 

I've tried to reset the Windows, but after the Windows became fresh again, the problem is same. Even I haven't install another software, the icon looks like missing. When I check the Device Manager, all drivers is installed correctly without problem.

 

The file explorer sometimes slow too,

 

What do you think ?

Is other Spectre 13 user experienced same problem ?

 

Thanks

 

Here is the screenshot :

 

2017-03-07 (8).png

2017-03-07 (7).png

 

2017-03-07 (5).png

5 REPLIES 5

‎03-07-2017 09:25 AM

HP Recommended

Hi,

  • Try going into device manager and updating the graphics cards driver (right-click on them and search for more recent driver). See if it helps.
  • If it doesn't help uninstall the graphic card. Windows will automatically reinstall drivers when rebooted. Go to HP site and look for drivers for your Spectre 13 or post the exact model of your spectre and I will help you find the drivers.

 

Let me know,

David

 

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‎03-07-2017 05:31 PM

HP Recommended
@iomare wrote:

Hi,

  • Try going into device manager and updating the graphics cards driver (right-click on them and search for more recent driver). See if it helps.
  • If it doesn't help uninstall the graphic card. Windows will automatically reinstall drivers when rebooted. Go to HP site and look for drivers for your Spectre 13 or post the exact model of your spectre and I will help you find the drivers.

 

Let me know,

David

 

Hi David, thanks for the advice.

I've tried to update, but still no result.

Then, I uninstall the driver then reinstall it, but the problem still exist.

Don't know what happen to this PC.

I just want to make sure, is other HP Spectre 13 users have same experience like this ?

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‎03-08-2017 07:35 PM

HP Recommended

This sounds like a general Windows issue vs. a hardware problem.  Can you see if any of these help?  I found them by searching for "windows 10 slow refreshing icons":

 

- M

 

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‎03-08-2017 08:22 PM

HP Recommended

Thanks for the links.

I will try and share the result.

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‎03-14-2017 10:17 AM

HP Recommended

I've tried all of it. But it doesn't solved the problem.

I still try to figure what is the reason.

Was this reply helpful? Yes No
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