My laptop wont turn off completely

[FDGFD416-FG_FD8]

Hi

When I shutdown/hibernate/standby my laptop, it doesn't turn off completely.

All programs will close (when shutdown or restart) and I think OS will close too. But laptop wont turn off. Power LED and fan stay turned on.

And when I try to hibernate, everything is ok but I have same problem.

Everytime I have to turn it off by holding the power button, otherwise the battery will discharge.

After manual turn off, when I turn it on again, everything works fine:

- If hibernate: OS will continue from last situation.

- If shutdown: OS runs normal without any error or warning.

Only after standby, OS runs from the begining. Because the data stored in RAM and will be cleared after turning off.

Maybe a hardware perevent the laptop from automatic power off. All hardware drivers are up to date.

Is there any setting/software to check and solve my problem?

Thank you

[DavidPK · Accepted solution]

Hi,

Try the following.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

When the installation has completed, restart the notebook.

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

Regards,

DP-K

[FDGFD416-FG_FD8]

thanks a lot

it worked 🙂

[DavidPK]

You're welcome

All the best,

DP-K

[MogwaiHunter]

https://www.youtube.com/watch?v=4XXgFIM13O4

[OIR]

my lap tpo is AMD not Intel

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you