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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-28-2017 08:17 PM

HP Recommended
Product: HP Stream Notebook 14'
Operating System: Microsoft Windows 10 (32-bit)
Every single time I type in my password, it takes a while to load then it pops back to the startup screen. I've tried restarting, shutting down, sleeping, everything I've searched online. It's just not working! 🙁 Please help if you know how to fix this, thank you!
1 REPLY 1

‎01-29-2017 04:32 PM - last edited on ‎04-25-2017 03:21 PM by Retired

HP Recommended

Hi @rachexxe,

 

 

Thanks for stopping by the HP Support Forums! 🙂 Good day.  I read your post about password issues and the computer not letting you log on. I will be delighted to assist you here. 🙂

 

Stupendous diagnosis and spectacular analysis of the issue before posting.  Kudos to you on that score. It is always a privilege to work with technical specialists like you. 🙂

 

We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.:)

 

For better clarity and to assist you better, I would require more information regarding this.

  • Did this happen after a windows or software update?
  • Did you try to create a password reset disk?
  • Please provide the complete model# of the unit to assist you better.
  • Is it a local account or a connected Microsoft account?

 

For starters please try all the steps to retrieve the password from this link: https://support.hp.com/us-en/document/c05336115  (Link Updated 4/25/2017)

 

If that does not work, I request you to perform a complete system recovery to factory settings. It will cause you to lose data. Please visit this link: http://support.hp.com/in-en/document/c04758961

and follow the option “Recovery when Windows 10 does not start correctly”

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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